Servitisation: making it work

There are plenty of good examples of servitisation out there - companies that have found a way to make it work and haven’t looked back. They’ve found ways of building long-term relationships with customers and they are creating plenty more value along the way. But, there’s plenty of things that can go wrong – there’s investment needed along the way, there’s recruitment to think about it, there’s a need to work out how best to make money from the switch to servitisation. Join Alun James and Ross Jones as they explore the challenge of servitisation and how to make it work for your organisation.